Integrating Business Processes to Improve Travel Time Reliability
Improving travel time reliability is an emerging business activity for transportation agencies in the United States. To improve the reliability of travel times on their roadway networks, transportation agencies must advance on a number of fronts. These include collecting and analyzing data; integrating travel time reliability considerations into planning, programming, and project delivery; adopting innovative operational strategies and technologies; and modifying their institutional structures and business practices surrounding traffic operations. This report addresses various ways that transportation agencies can reengineer their day-to-day business practices to improve traffic operations, address nonrecurring traffic congestion, and improve the reliability of travel times delivered to roadway system users. The report is based on a series of case studies, mainly from the United States, that describe successful business processes.