Building an Organizational Culture for State of Good Repair

Building an Organizational Culture for State of Good Repair

SEPTA, as an organization, has committed to focusing on seven key strategic objectives for the next five years: Customer Service Sustainability; Ridership Growth for Transit Safety and Security; New Technologies; Rebuilding the System; Human Capital Development. The plan enables the organization to measure its progress toward the strategic objectives and serves as a management tool in directing the activities of the organization and producing an effective utilization of resources.

Publisher:
FTA

Publication Year:
2012

Report Number:
TAM-2012-0114

External Link

TAM Portal